Airtel Says Service Deactivation Message Was Despatched Wrongly to Some Customers

Airtel on Friday wrongly knowledgeable a few of its clients in regards to the deactivation of their companies and discontinuation of outgoing calls on their numbers. The telco had despatched an SMS message asking the affected clients to recharge their accounts to proceed their outgoing calls. Nevertheless, Airtel later clarified to the customers that the message was despatched because of a technical error. Devices 360 reached out to the operator for readability on the problem and was knowledgeable that it occurred particularly for some customers within the Delhi area and did not affect Airtel clients in different components of the nation.

“Your outgoing companies have been discontinued. To proceed, Click on airtel.in/prepaid-recharge or dial *121*51#,” Airtel had mentioned within the unique textual content message.

Hours after its circulation, the operator generated a clarification saying that the fallacious message in regards to the deactivation of companies might need been obtained because of a technical drawback. It additionally requested the affected clients to disregard the content material of the message and apologised for the inconvenience brought about.

Airtel knowledgeable Devices 360 that the message was despatched because of a system error to a few of its clients within the Delhi circle and was adopted up with the clarification. Nevertheless, we have been in a position to affirm that a number of the affected customers had not obtained the clarification message until the time of publishing this story. The operator clarified to its customers reaching out on social media, although.

Hello Vijay, because of a technical error at our finish you could have obtained a fallacious SMS concerning deactivation of companies. Please ignore the identical. We’re sorry for the inconvenience trigger. Thanks, Amit https://t.co/2G23qpsqlP

— Airtel Cares (@Airtel_Presence) August 6, 2021

In response to the latest information offered by the Telecom Regulatory Authority of India (TRAI), Airtel had 348.29 million wi-fi subscribers throughout India in Could, of which 16.13 million have been from Delhi.

Final month, Airtel revised its postpaid plans and introduced new choices for company customers. It additionally discontinued the Rs. 49 pay as you go recharge possibility and changed that with the Rs. 79 as essentially the most reasonably priced month-to-month recharge pack.